نوشته های برچسب شده ‘Yellow Book’
تاریخچه ITIL
نگاشته شده توسط ناصر حاجلو :-: Nasser Hajloo در آگوست 18, 2008
Iran ITIL – ITSM – OTRS Center
پایگاه مرکزی کتابخانه زیربنایی فنآوری اطلاعات و مدیریت سرویس فنآوری اطلاعات ایران
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A Management System for Information Systems
Availability Management
Best Practice
Call Center
Capacity Management
CCTA IT Security
central driving IT authority for the UK Government
Change Management
Configuration Management
Contact Center
Continual Service Improvement
Deskside Team
Financial Management
GITMM - Government Information Technology Infrastructu
Help Desk
Incident
Incident Management
ISO/IEC 20000
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ITIL
ITIL v2
ITIL v3
IT Service Continuty Management
ITSM
ivacy group
Management System for the Information Business
Managing the Data Resource Function
Original System concept
Problem Management
Release Management
Roster System
Security Management
Service Delivery
Service Design
Service Desk
Service Level Agreement - SLA
Service Level Management
Service Management
Service Operation
Service Strategy
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Service Transition
Ticket
UK Government's Central Computer and Telecommunications
Yellow Book
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